Social media sites are designed to keep users engaged and scrolling through emotional content. The way social media algorithms work is that they look for content that generates an emotional response from the user, such as anger, fear, outrage, happiness, or the feeling of missing out (FOMO). These emotional responses lead to higher engagements (likes, comments, shares), and therefore more time spent using the platform. This is not by chance but rather by design.
Malicious actors exploit users' emotional responses by creating posts that generate a strong emotional reaction. As a result, users will react quickly, share without much thought, and in some cases, create or alter their opinions based on how they feel through manipulation rather than based on factual evidence.
Common Emotional Manipulation Techniques:
Over the past couple of years, certain things have developed into patterns:
1. Outrage/anger-baiting: Posts that provoke a sense of moral outrage or blame tend to spread the quickest. The use of inflammatory language, shocking claims, and "us against them" framing give readers just cause to react strongly to that post.
2. Fear/urgency: Post that contain warnings of immediate threats, crises, or personal risk encourage rapid sharing and decision-making. Exaggerated dangers or false alarms create panic in the reader, overriding his/her calm judgment.
3. Exploitation of Sadness/empathy: Heartbreaking stories or images of people suffering (and/or either of those) elicit compassion and prompt you to want to "raise awareness" (regardless of whether those details are accurate or complete).
4. Pride/belonging: When posts make you feel as if you are part of an "in-group" or morally superior to everyone else, they tap into your sense of identity and validation.
5. "Dopamine loops": The likes, comments, and notifications associated with your posts create reward cycles that keep you returning to that post, even if you leave feeling anxious or angry.
6. Emotional sequencing: Posts are intended to take you through a range of emotions, from surprise to rage to empowerment, to despair, thereby leading you through a planned emotional journey and ultimately to accept the narrative being told.
These tactics work because negative emotions, or high-arousal emotions, are much more attention-grabbing than neutral or calm emotions.
Real-World Examples
Examples of how social platforms have been used to spread disinformation and create division in recent years include:
1. Coordinating messages that contain inflammatory language and shocking images to incite fear or outrage and spread the message virally through multiple venues, thus creating a polarized campaign of public debate.
2. Viral stories that are emotionally appealing (e.g., stories claiming injustice or hidden threats) are shared rapidly, often prior to any verification, and are frequently found to be exaggerated or fictional, making them seem credible.
3. Edited or mishandled video clips used to elicit empathy or outrage are frequently used to depict a situation in such a way as to amplify two differing views of that same situation, creating division or support for an area of concern (vs. an area of support).
4. Many people will see a large amount of similar post activity on many different platforms and see the posts as being in concert with one another, giving the impression of a consensus or a crisis, which creates increased pressure for people to align their emotions with the loudest voices.
5. Posts that take advantage of personal vulnerability (e.g., feelings of isolation or inadequacy) tend to give people an increased amount of time spent on social media, even when the longer time spent on social media results in increased anxiety or depression.
All of these elements manifest across a wide array of topics, from politics to health to personal conflict.
Practical Ways to Protect Yourself
1. Use simple habits: By adopting simple habits, like taking a moment to think about a social media post before sharing it, you can protect yourself from manipulation. For example, if a post causes you to feel an intense emotion (anger, fear, sadness, or excitement) in response to its content, stop reading and take 30-60 seconds to breathe and reflect on what you are feeling. Reflect on why that post made you feel that way.
2. Question the author's intent: Who benefits from your reaction? Was the post written with the intent to provoke a reaction or share informative content?
3. Research before sharing: Check the author's social media account and whether they have been around for a long time and whether they have a lot of followers. Also, search for the claim online (Google + "fact check") or search on a trusted fact-checking site.
4. Limit your exposure: Create a customized feed that doesn't allow for manipulation. You can eliminate accounts that post anger-inducing content from following, mute certain keywords in your feeds and have time limits on how long you can view your feeds. Expand your sources of news so you don't spend all of your time in an echo chamber.
5. Identify patterns: Look for posts that urge you to act immediately, such as "Please repost this so it doesn't get deleted", use very emotional or extreme words, and that perfectly align with your own views and opinions.
6. Use quick verification resources: Use free online verification tools such as Google's Reverse Image Search to verify images or Hive Moderation (thehive.ai) to check for AI-generated content. If you come across any posts that may be manipulating someone or are misleading in nature, report them on the platform where the post is located. Several platforms now give users the ability to report posts that are "manipulating" or "misleading".
Takeaways
Social media is built on human emotion and those who manipulate it, will use emotion as a way to divide and profit from their followers. To remain safe from emotional influence, by manipulation; consumers must be aware when they are being influenced, not only by emotional influences that come from others but also verify information before reacting quickly to that information.
By utilizing just these few strategies, consumers will learn to manage their emotional state and opinions, not allow the algorithm or the salesperson control their emotions or opinions.
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